At Dharohar The Heritage, client’s satisfaction is the core criterion for every policy formulation.
We value the money of our esteemed clients. It is our duty to provide them, what they have ordered for.
In case, the received product does not match with the specifications ordered by you i.e. wrong size, wrong color, wrong quantity, defective, damage or if received parcel is empty or any item is missing Or Significantly different from the description given by the merchant, the buyer is completely protected.
Gift India offers a return guarantee for all such items. In such cases, the buyer has to report us within 2 days of receiving the order.
However, for some products, the sale is a final sale, and the merchant does not accept any return. Like perishable items, healthcare items, edible items, customized items and items like undergarments etc. cannot be returned due to nature of these items and health & hygiene reasons.
In addition to this, We will also not be able to accept the return if product is used, worn or altered,Exhibits physical damage to the box or to the product, is returned without original packaging and accessories, Serial Number is tampered.